Stefan Magdalinski, CEO of Mocality:
Since October, Google’s GKBO appears to have been systematically accessing Mocality’s database and attempting to sell their competing product to our business owners. They have been telling untruths about their relationship with us, and about our business practices, in order to do so. As of January 11th, nearly 30% of our database has apparently been contacted. Furthermore, they now seem to have outsourced this operation from Kenya to India.
When we started this investigation, I thought that we’d catch a rogue call-centre employee, point out to Google that they were violating our Terms and conditions (sections 9.12 and 9.17, amongst others), someone would get a slap on the wrist, and life would continue.
I did not expect to find a human-powered, systematic, months-long, fraudulent (falsely claiming to be collaborating with us, and worse) attempt to undermine our business, being perpetrated from call centres on 2 continents.
In short, Google employees working on the Getting Kenyan Business Online program stole customers by scraping Mocality’s data. Shameful from a company with a “Don’t Be Evil” motto. The outcry has been too timid. Imagine if this had been perpetrated by Apple or Microsoft. Hey, at least they were open with their apology.